2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Contact Forms & Inquiries:

• Full name
• Email address
• Phone number
• Business name
• Service interests
• Message content

Client Onboarding:

• Business information (name, address, EIN)
• Billing information (payment details, billing address)
• Login credentials for third-party platforms you grant us access to
• Business assets (logos, photos, content)
• Customer/lead data you share with us for marketing purposes

Communications:

• Email correspondence
• Phone call records (for quality and training purposes)
• Chat messages and support tickets

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

2.3 Information from Third Parties

We may receive information about you from:

• Marketing platforms: Google Ads, Facebook/Meta when you interact with our advertising
• Analytics providers: Google Analytics data about website visitors
• Public sources: Publicly available business information for research
• Referral partners: If you're referred to us by another business

3.1 Service Delivery

• Fulfill our contractual obligations to clients
• Build and manage your digital marketing assets
• Communicate about project progress and deliverables
• Provide customer support and respond to inquiries
• Process payments and manage billing

3.2 Business Operations

• Improve our website, services, and customer experience
• Analyze usage patterns and optimize performance
• Develop new services and features
• Protect against fraud and security threats
• Comply with legal obligations

3.3 Marketing & Communications

• Send promotional emails about our services (with your consent)
• Deliver targeted advertising on platforms like Google and Facebook
• Create case studies and testimonials (with your permission)
• Conduct market research and analysis

4.1 Service Providers

Third parties who help us deliver our services:

• GoHighLevel: CRM and marketing automation platform
• Google: Analytics, advertising, and business tools
• Payment processors: Stripe, PayPal for payment processing
• Hosting providers: Website and email hosting services
• Communication tools: Email, phone, and messaging platforms

4.2 Business Partners

When necessary for service delivery:

• Subcontractors or specialists working on your project
• Integration partners for tools we implement on your behalf

4.3 Legal Requirements

We may disclose information if required by:

• Law, regulation, or legal process
• Government requests or court orders
• To protect our rights, property, or safety
• To investigate potential violations of our terms

4.4 Business Transfers

If Sovereign Stack Group LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide and improve our services.

5.2 Types of Cookies We Use

5.3 Third-Party Tracking

Our website may include tracking pixels and scripts from:

• Google Analytics: Website analytics and user behavior
• Google Ads: Conversion tracking and remarketing
• Facebook Pixel: Ad tracking and audience building
• GoHighLevel: Form tracking and CRM integration

5.4 Managing Cookies

You can control cookies through:

• Browser settings: Most browsers allow you to block or delete cookies
• Google opt-out: https://tools.google.com/dlpage/gaoptout
• Facebook settings: Manage ad preferences in your Facebook account
• Do Not Track: We honor Do Not Track browser signals where technically feasible

6.1 Security Measures

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Limited access on a need-to-know basis
• Secure Hosting: Industry-standard secure hosting environments
• Password Protection: Strong password requirements and secure storage
• Regular Updates: Security patches and software updates
• Monitoring: Regular security monitoring and threat assessment

6.2 Your Responsibilities

You play a role in protecting your information by:

• Using strong, unique passwords for accounts we create for you
• Keeping your login credentials confidential
• Notifying us immediately of any suspected security breach
• Logging out of shared or public computers

6.3 Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of discovery.

8.1 Access & Portability

You have the right to request a copy of the personal information we hold about you in a commonly used, machine-readable format.

8.2 Correction

You can request that we correct inaccurate or incomplete personal information.

8.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (such as financial records we're required to retain).

8.4 Opt-Out of Marketing

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in any marketing email
• Contacting us directly with your request
• Adjusting your preferences in our communication center

8.5 Restrict Processing

In certain circumstances, you may request that we limit how we use your information.

8.6 Object to Processing

You may object to processing of your information based on our legitimate interests.

8.7 How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days (or sooner where required by law).

9.1 Your California Rights

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt out of sale or sharing of personal information
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights

9.2 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone, IP address)
• Commercial information (services purchased, business information)
• Internet/electronic activity (website usage, browsing history on our site)
• Professional/employment information (business role, company)
• Inferences (marketing preferences, service interests)

9.4 Exercising Your California Rights

California residents may submit requests by:

• Email: [email protected]
• Phone: (800) 555-1234

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.