Terms of Service
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Sovereign Stack Group LLC ("Company," "we," "us," or "our"), a Pennsylvania limited liability company, governing your use of our website, services, and any related offerings.
By accessing our website at sovereignstackgroup.com, submitting a contact form, signing a service agreement, or engaging our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Services Description
Sovereign Stack Group LLC provides digital marketing and technology services for contractors and service-based businesses, including but not limited to:
- Website Design & Development: Custom websites built and transferred to client ownership
- Search Engine Optimization (SEO): On-page, off-page, and local SEO services
- Google Ads Management: Pay-per-click campaign setup and management
- CRM Implementation: Customer relationship management system setup and configuration
- Reputation Management: Review generation and online reputation services
- AI Integration: AI search optimization, voice AI, and automation services
- Social Media Management: Content creation and social media marketing
- Marketing Automation: Email sequences, SMS campaigns, and workflow automation
Specific services, deliverables, timelines, and pricing are outlined in individual Service Agreements or Proposals provided to each client.
3. Client Responsibilities
To ensure successful delivery of our services, you agree to:
- Provide Accurate Information: Supply truthful, accurate, and complete information about your business, services, and offerings
- Timely Communication: Respond to requests for information, approvals, and feedback within reasonable timeframes (typically 48-72 business hours)
- Access & Credentials: Provide necessary login credentials, domain access, hosting access, and third-party platform access as required
- Content Approval: Review and approve content, designs, and materials in a timely manner
- Legal Compliance: Ensure your business operations, claims, and marketing materials comply with all applicable laws and regulations
- Payment Obligations: Make payments according to the agreed-upon schedule
4. Payment Terms
4.1 Pricing & Deposits
All pricing is outlined in your individual Service Agreement or Proposal. Unless otherwise specified:
- A 50% deposit is required to begin work on any project
- The remaining 50% balance is due upon project completion, prior to final asset transfer
- Monthly retainer fees are billed in advance on the 1st of each month
4.2 Payment Methods
We accept payment via:
- Credit/Debit Card (Visa, MasterCard, American Express)
- ACH Bank Transfer
- Wire Transfer
- Check (by prior arrangement)
4.3 Late Payments
Invoices not paid within 15 days of the due date may be subject to:
- A late fee of 1.5% per month (18% annually) on the outstanding balance
- Suspension of services until the account is brought current
- Withholding of asset transfers and deliverables
4.4 No Payment Plans
We do not offer payment plans for setup fees. Our services are designed for established businesses with the financial capacity to invest in their growth.
5. Asset Ownership & Transfer
This is fundamental to how we operate.
5.1 What You Own
Upon full payment, you own 100% of:
- Your website files, code, and design
- Your domain name (registered in your name)
- Your CRM account and all data within it
- Your Google Business Profile (remains in your control)
- All lead data, contact information, and customer records
- Custom graphics, logos, and creative assets we produce for you
- All content we create (copy, blog posts, etc.)
5.2 What We Retain
We retain ownership of:
- Our proprietary processes, methodologies, and frameworks
- Generic templates or code libraries used across multiple clients
- Training materials and documentation we provide
- The right to use your project as a portfolio piece or case study (with your permission)
5.3 Transfer Process
Upon project completion and full payment:
- Website files are transferred to hosting in your name
- All login credentials are documented and provided to you
- Admin access to all platforms is granted to your accounts
- A transition document is provided with all relevant information
6. Service Agreements & Cancellation
6.1 No Long-Term Contracts Required
We do not require long-term contracts for ongoing services. Monthly retainer services operate on a month-to-month basis after any initial commitment period specified in your Service Agreement.
6.2 Cancellation of Monthly Services
To cancel monthly services:
- Provide written notice at least 30 days before your next billing date
- Complete payment for any services already rendered
- Request asset transfer and transition documentation
6.3 Project Cancellation
If you cancel a project before completion:
- The initial deposit is non-refundable as it covers planning, strategy, and work already performed
- Any work completed will be invoiced at our standard hourly rate of $200/hour
- Partial deliverables may be transferred at our discretion
6.4 Our Right to Terminate
We reserve the right to terminate services if:
- Payment obligations are not met
- You engage in illegal, unethical, or fraudulent business practices
- You repeatedly fail to provide necessary information or approvals
- You are abusive or disrespectful to our team members
- Continuing the relationship would damage our reputation
7. Results & Guarantees
7.1 No Guaranteed Results
While we have a strong track record of success, we cannot and do not guarantee specific results. Digital marketing outcomes depend on numerous factors outside our control, including:
- Search engine algorithm changes
- Competitor actions and market conditions
- Your business's reputation and service quality
- Geographic and seasonal factors
- Economic conditions
7.2 What We Do Promise
We commit to:
- Applying industry best practices to all work we perform
- Transparent communication about strategy and progress
- Honest assessment of what's working and what isn't
- Dedicated effort toward achieving your business goals
- Full ownership of all assets we create for you
7.3 Case Studies & Testimonials
Results shared in case studies and testimonials represent actual client outcomes but are not guarantees of future performance. Each business is unique, and results will vary.
8. Third-Party Services & Platforms
Our services may involve third-party platforms and services, including but not limited to:
- Google (Ads, Analytics, Search Console, Business Profile)
- GoHighLevel (CRM)
- Meta/Facebook (Advertising)
- Domain registrars and hosting providers
- AI tools and services
You acknowledge that:
- These platforms have their own terms of service you must comply with
- We are not responsible for changes, outages, or policy updates by third parties
- Additional costs may apply for third-party services (ad spend, software subscriptions, etc.)
- We cannot guarantee continued availability of any third-party service
9. Intellectual Property
9.1 Your Content
You retain ownership of all content, materials, logos, and intellectual property you provide to us. By providing such materials, you grant us a limited license to use them solely for the purpose of delivering our services.
9.2 Created Works
Works we create specifically for your project (custom designs, written content, etc.) become your property upon full payment, subject to Section 5 above.
9.3 Portfolio Rights
Unless you specifically opt out in writing, we may use completed projects in our portfolio, case studies, and marketing materials to showcase our work.
10. Confidentiality
Both parties agree to maintain confidentiality regarding:
- Business strategies and proprietary information
- Financial information and pricing details
- Customer data and contact information
- Technical systems and processes
This obligation survives termination of our business relationship.
11. Limitation of Liability
To the maximum extent permitted by law:
- No Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities
- Cap on Liability: Our total liability for any claims arising from our services shall not exceed the total fees paid by you in the six (6) months preceding the claim
- Third-Party Actions: We are not liable for actions, failures, or changes by third-party platforms, services, or providers
- Your Actions: We are not liable for damages resulting from your failure to follow our recommendations, your business decisions, or your use of delivered assets
12. Indemnification
You agree to indemnify, defend, and hold harmless Sovereign Stack Group LLC, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:
- Your breach of these Terms
- Your violation of any law or third-party rights
- False or misleading information you provide
- Your business operations, products, or services
- Content you provide for use in marketing materials
13. Dispute Resolution
13.1 Informal Resolution
Before pursuing formal legal action, both parties agree to attempt to resolve any dispute informally by contacting the other party and negotiating in good faith for at least 30 days.
13.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
13.3 Jurisdiction
Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Pennsylvania, and both parties consent to the personal jurisdiction of such courts.
14. Website Use
14.1 Acceptable Use
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to any systems
- Introduce malware, viruses, or harmful code
- Scrape, copy, or reproduce our content without permission
- Interfere with the proper functioning of the website
14.2 Website Availability
We strive to maintain website availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the website at any time.
15. Communications
By providing your contact information, you consent to receive communications from us regarding:
- Service delivery and project updates
- Invoices and payment reminders
- Important service announcements
- Marketing communications (you may opt out at any time)
16. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Effective Date."
Your continued use of our services after changes constitutes acceptance of the modified Terms. For significant changes, we will make reasonable efforts to notify active clients via email.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with any Service Agreement or Proposal you sign, constitute the entire agreement between you and Sovereign Stack Group LLC. These Terms supersede any prior agreements or understandings, whether written or oral.
In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement shall control.
Questions About These Terms?
If you have questions about these Terms of Service, please contact us:
Sovereign Stack Group LLC
Email: [email protected]
Phone: 1-888-484-3828
Address: Reading, PA
We recommend that you review these Terms periodically for any changes.
We provide premium digital infrastructure for contractors ready to exit the lead-rental cycle. At Sovereign Stack Group, we don't just 'get you leads'—we build the permanent assets that ensure your business stays untouchable. Stop building someone else's platform and start owning your market dominance.
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Stone Stack
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Sovereign Stack