TERMS OF SERVICE

Sovereign Stack LLC

Effective Date: 09/23/26

Please read these Terms carefully before engaging our services.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Sovereign Stack LLC ("Company," "we," "us," or "our"), a Pennsylvania limited liability company, governing your use of our website, services, and any related offerings.

By accessing our website at sovereignstackgroup.com, submitting a contact form, signing a Service Agreement, or engaging our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or engage our services.

2. Services Description

Sovereign Stack LLC provides digital marketing and technology infrastructure services for contractors and service-based businesses, including but not limited to:

Website Design and Development: Custom websites built and conditionally transferred to client ownership upon full payment

Search Engine Optimization (SEO): On-page, off-page, and local SEO services

Google Ads Management: Pay-per-click campaign setup and management

CRM Implementation: Customer relationship management system setup, configuration, and managed access

Reputation Management: Review generation and online reputation services

AI Integration: AI search optimization, voice AI, and automation services

Social Media Management: Content creation and social media marketing

Marketing Automation: Email sequences, SMS campaigns, and workflow automation

Specific services, deliverables, timelines, and pricing are outlined in individual Service Agreements, Addenda, and Proposals provided to each Client. These Terms are supplementary to and do not replace the terms of any executed Service Agreement.

3. Client Responsibilities

To ensure successful delivery of our services, you agree to:

Provide Accurate Information: Supply truthful, accurate, and complete information about your business, services, and offerings.

Timely Communication: Respond to requests for information, approvals, and feedback within reasonable timeframes (typically 48-72 business hours).

Access and Credentials: Provide necessary login credentials, domain access, hosting access, and third-party platform access as required.

Content Approval: Review and approve content, designs, and materials in a timely manner.

Legal Compliance: Ensure your business operations, claims, and marketing materials comply with all applicable laws and regulations.

Payment Obligations: Make payments according to the schedule set forth in your Service Agreement and applicable Addenda.

Delays in providing required information, approvals, or access may result in project timeline extensions. We are not responsible for delays caused by Client non-responsiveness.

4. Payment Terms

4.1 Pricing and Fees

All pricing is outlined in your individual Service Agreement and applicable Addenda. Recurring monthly fees are referred to as the "Monthly Optimization Fee" and are billed in advance unless otherwise specified in the applicable Addendum. Setup fees, deposits, and other charges are governed exclusively by the applicable Service Agreement and Addenda.

4.2 Payment Methods

We accept payment via credit/debit card (Visa, MasterCard, American Express), ACH bank transfer, wire transfer, and check (by prior arrangement).

4.3 Late Payments

Invoices not paid within fifteen (15) days of the due date may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance, suspension of services until the account is brought current, and withholding of asset transfers and deliverables.

4.4 No Payment Plans

We do not offer payment plans unless expressly agreed in writing in the applicable Service Agreement or Addendum.

5. Asset Ownership and Transfer

Sovereign Stack builds digital infrastructure that the Client is entitled to own. However, ownership rights and transfer are subject to and governed by the terms of your executed Service Agreement and applicable Addenda, including but not limited to Addendum B (Platform Ownership and Transfer), which control in the event of any conflict with this Section.

5.1 General Ownership Principles

Upon full payment of all amounts due under the applicable Service Agreement and Addenda, and subject to the conditions and procedures set forth therein, Client is entitled to ownership of the work product created specifically for Client, including website files, domain registration, custom graphics and creative assets, and content created for Client.

5.2 Platform Access Distinguished from Ownership

Client acknowledges that access to Company-managed platforms, CRM systems, automation tools, and hosting environments constitutes a license to use during the term of the Service Agreement, not a transfer of ownership, unless and until a transfer is expressly completed pursuant to the conditions set forth in the applicable Addendum. Administrative access during active management remains with the Company.

5.3 What We Retain

Company retains ownership of all proprietary processes, methodologies, frameworks, and know-how; generic templates or code libraries used across multiple clients; and training materials and documentation.

5.4 Transfer Process

Transfer of assets upon termination or completion is governed exclusively by the procedures and conditions set forth in the Service Agreement and Addendum B. Company is not required to partially transfer, duplicate, segment, or operate parallel systems while management services remain active.

6. Service Agreements and Cancellation

6.1 Service Terms

The duration, minimum commitment periods, and renewal terms for services are set forth in the applicable Service Agreement and Addenda. Certain service packages may include minimum commitment periods during which early termination may result in acceleration of remaining fees due. Refer to your specific Service Agreement for details.

6.2 Cancellation of Monthly Services

To cancel monthly services, provide written notice at least thirty (30) days before your next billing date, complete payment for any services already rendered and any remaining obligations under your Service Agreement, and request asset transfer and transition documentation in accordance with the applicable Addendum.

6.3 Project Cancellation

If you cancel a project before completion, the initial deposit is non-refundable as it covers planning, strategy, and work already performed. Any additional work completed will be invoiced at Company's then-current hourly rate. Partial deliverables may be transferred at Company's discretion, subject to full payment of all amounts due.

6.4 Our Right to Terminate

We reserve the right to terminate services immediately for non-payment, material breach, misuse of systems, or legal risk exposure, as further described in the applicable Service Agreement.

7. Results and Guarantees

7.1 No Guaranteed Results

Sovereign Stack makes no guarantees regarding rankings, traffic, leads, conversions, revenue, or business outcomes. All services are provided on an "as is" and "as available" basis. Digital marketing outcomes depend on numerous factors outside our control, including search engine algorithm changes, competitor actions and market conditions, your business's reputation and service quality, geographic and seasonal factors, and economic conditions.

7.2 What We Do Promise

We commit to applying industry best practices to all work we perform, transparent communication about strategy and progress, honest assessment of what is working and what is not, and dedicated effort toward achieving your business goals.

7.3 Case Studies and Testimonials

Results shared in case studies and testimonials represent actual client outcomes but are not guarantees of future performance. Each business is unique, and results will vary.

8. Third-Party Services and Platforms

Our services may involve third-party platforms and services, including but not limited to Google (Ads, Analytics, Search Console, Business Profile), GoHighLevel (CRM), Meta/Facebook (Advertising), domain registrars, hosting providers, and various AI tools and services.

You acknowledge that these platforms have their own terms of service you must comply with; we are not responsible for outages, suspensions, pricing changes, policy changes, data loss, feature limitations, or service interruptions caused by third-party platforms; additional costs may apply for third-party services (ad spend, software subscriptions, etc.); and we cannot guarantee continued availability of any third-party service. Client is solely responsible for maintaining required subscriptions, credentials, and compliance with all third-party platform terms.

9. Intellectual Property

9.1 Client Materials

You retain ownership of all content, materials, logos, and intellectual property you provide to us. By providing such materials, you grant us a limited license to use them solely for the purpose of delivering our services.

9.2 Created Works

Works we create specifically for your project become your property upon full payment, subject to the conditions and transfer procedures set forth in Section 5 above and the applicable Service Agreement and Addenda.

9.3 Company IP

All frameworks, templates, methodologies, systems, processes, and know-how developed by Company remain the exclusive intellectual property of Sovereign Stack LLC, regardless of whether they are used in connection with Client's project.

9.4 Portfolio Rights

Unless you specifically opt out in writing, we may use completed projects in our portfolio, case studies, and marketing materials to showcase our work. No confidential business information will be disclosed without your prior written consent.

10. Confidentiality

Both parties agree to maintain confidentiality regarding business strategies and proprietary information, financial information and pricing details, customer data and contact information, and technical systems and processes. This obligation survives termination of our business relationship.

11. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU.

To the maximum extent permitted by law:

No Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.

Cap on Liability: Our total liability for any claims arising from our services shall not exceed the total fees paid by you in the three (3) months preceding the claim.

Third-Party Actions: We are not liable for actions, failures, or changes by third-party platforms, services, or providers.

Your Actions: We are not liable for damages resulting from your failure to follow our recommendations, your business decisions, or your use of delivered assets.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sovereign Stack LLC, its owners, members, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of any law or third-party rights, false or misleading information you provide, your business operations, products, or services, and content you provide for use in marketing materials.

13. Dispute Resolution

13.1 Informal Resolution

Before pursuing formal dispute resolution, both parties agree to attempt to resolve any dispute informally by contacting the other party and negotiating in good faith for at least thirty (30) days.

13.2 Binding Arbitration

Any dispute arising out of or relating to these Terms or the services provided hereunder that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Berks County, Pennsylvania. Judgment on the award may be entered in any court of competent jurisdiction. The prevailing party shall be entitled to recover reasonable attorneys' fees and costs.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

14. Website Use

14.1 Acceptable Use

When using our website, you agree not to use the site for any unlawful purpose, attempt to gain unauthorized access to any systems, introduce malware, viruses, or harmful code, scrape, copy, or reproduce our content without permission, or interfere with the proper functioning of the website.

14.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the website at any time.

15. Communications

By providing your contact information, you consent to receive communications from us regarding service delivery and project updates, invoices and payment reminders, important service announcements, and marketing communications (you may opt out of marketing communications at any time).

16. No Legal Services

The services provided under these Terms and any Service Agreement are business and marketing services only. Company is not acting as legal counsel to Client, and nothing herein shall be construed as the provision of legal advice or the practice of law.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated Effective Date. Your continued use of our services after changes constitutes acceptance of the modified Terms. For significant changes, we will make reasonable efforts to notify active clients via email.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement and Order of Precedence

These Terms, together with any executed Service Agreement, Addenda, and Proposals, constitute the entire agreement between you and Sovereign Stack LLC. These Terms supersede any prior agreements or understandings, whether written or oral.

In the event of a conflict between these Terms and an executed Service Agreement or Addendum, the Service Agreement or applicable Addendum shall control. In the event of a conflict between the Master Agreement and any Addendum, the terms of the applicable Addendum shall control with respect to the services described therein.

20. Contact Information

If you have questions about these Terms of Service, please contact us:

Sovereign Stack LLC

Email: [email protected]

Phone: 1-888-484-3828

Address: Reading, PA

These Terms of Service were last updated on 09/23/26.